Email inquiries typically get answered within 12-24 hours on business days. Phone calls during office hours connect you directly with our support team. For urgent technical issues affecting your access to courses, we prioritize those requests and aim to respond within 4 hours during business hours.

If you're experiencing login problems or payment issues, calling us directly gets the fastest resolution. For general questions about course content, course selection advice, or learning strategies, email works perfectly and gives our team time to provide thorough answers.

Our Signal messaging option bridges the gap between email and phone calls. It's particularly useful for quick clarifications, sharing screenshots of technical issues, or following up on previous conversations. Messages sent through Signal typically receive responses within business hours, often faster than email.

We speak English with learners from dozens of countries. Our team understands that procrastination affects people differently across cultures, and we've worked with students navigating time zone differences, varying work schedules, and different learning preferences. Whatever your situation, we're here to help you find what works.